FAQ Categories

General FAQ

eStatement FAQ

Questions & Answers

General FAQ

What are your rates?

Click here for current savings rates.
Click here for current loan rates

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Where are you located?

HealthCare Associates has full access branches in Naperville, Oak Lawn, Des Plaines and Winfield; and a restricted access branch at Palos. More Information

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Where can I find a HealthCare Associates-owned ATM?

You can use your HealthCare Associates VISA® Check Card at any Cirrus, Star or Allpoint ATM in the U.S. We also have our own surcharge-free ATMs located at the following hospital facilities:

Rush University Medical Center-Chicago
Mt. Sinai-Chicago
Ann & Robert H. Lurie Children's Hospital-Chicago
Alexian Brothers-Elk Grove Village
St. Alexius Medical Center-Hoffman Estates
And also at our Oak Lawn, Des Plaines and Winfield branches

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Are my credit union accounts federally insured?

Yes, each ownership account is insured up to $250,000 per account holder by the National Credit Union Administration (NCUA) and is backed by the federal government. Accounts are insured up to an additional $250,000 by Excess Share Insurance (ESI), a subsidiary of American Share Insurance, the nation's largest private deposit insurer for credit unions.

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How can I withdraw money from my accounts?

Choose these options:

  1.  Use your HealthCare Associates VISA® Check Card (which also works as an ATM card) at any CIRRUS ATM terminal worldwide.
  2.  Call our Telephone Teller, 24/7 to request a check withdrawal by mail. For more information, click here.
  3.  Call the HealthCare Associates Call Center during regular business hours to request a check withdrawal by mail. For the Call Center hours and phone numbers, click here.
  4.  Find a CO-OP Shared Branch near you at Locations

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What is the difference between direct deposit and payroll deduction?

Direct deposit means that you are depositing your entire check into your Credit Union account(s). Payroll deduction means that you are deducting a portion of your paycheck to deposit into your Credit Union account(s).

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What is the minimum I can have deducted from my payroll?

$25 per paycheck is the minimum amount you can payroll deduct.

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Can I direct deposit my entire check to HealthCare Associates?

Yes, many members use HealthCare Associates as their only financial institution and choose to direct deposit their entire check.

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My family member does not work at a hospital/nursing home. Can they payroll deduct into a HealthCare Associates account?

Yes, if their employer offers payroll deduction or direct deposit. Your family member should supply HealthCare Associates's routing number: 271992183 along with their account number when completing the paperwork for their Payroll Department.

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What is HealthCare Associates's routing number?

271992183

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How do I wire funds from another financial institution to HealthCare Associates?

Supply the following information to your other financial institution:

Transfer Amount: $$

Receiving Financial Institution:
Alloya Corporate Federal Credit Union
184 Shuman Blvd Suite 400
Naperville, IL 60563
ABA#: 271987635

Further Credit:

HealthCare Associates Credit Union
1151 East Warrenville Road
Naperville, IL 60563
Account Number: 271992183

Final Credit:
YOUR NAME and YOUR HealthCare Associates ACCOUNT NUMBER

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How do I submit a change of address?

Complete an online Address Change Request or print an Address Change Form and send it to HealthCare Associates Credit Union.

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How do I report a card as lost/stolen?

To report a card as lost/stolen please call 800.682.6075 and a representative will be able to assist you.

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How do I redeem my Reward Points?

  • Login to Internet Branch.
  • Click on Reward Points in the navigation bar.
  • Click on the link to view your Reward Points.
  • Click on Order Award and then Cash Award or Gift Certificates.
  • Choose your reward and click on Order

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eStatement FAQ

How do I enroll for eStatements?

You can enroll by logging in to Internet Branch from our website, www.hacu.org. Once logged in, click on eStatements. After clicking eStatements, you will see the HealthCare Associates Credit Union Terms & Conditions, click the Agree button. Once you agree, your statements will be available for viewing.

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How do I access my eStatements?

You can access your eStatements by logging in to Internet Branch from our website, www.hacu.org. Once logged in, click on eStatements. After clicking eStatements, your statements will be available for viewing. You can navigate eStatements by clicking the tabs at the top of the page or the links at the bottom. For example, the Current Statement page has the following tabs and links: Current Statement, Previous Statements, News You Can Use, Member Services, Account Reconciliation, Disclosure Information, FAQs, and Exit.

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Do I have to be an Internet Branch user to view eStatements?

Yes.

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Will I receive notification when my statement is available?

Yes, you will receive an e-mail to notify you that your statement is ready to view online. To change your e-mail address on file, login to Internet Branch, click on "Profile" and select "Change Email".

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Do electronic statements look the same as print statements?

Electronic statements look similar to printed statements and contain all the same information.

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How can I review statements for previous months?

Select the Previous Statements tab. On the Previous Statements page choose the statement you want to view from the drop-down list and click the Go button. We keep up to 14 months of statements online for you.

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How will I receive the inserts that used to come with my print statement?

Inserts will be available on the "News You Can Use" tab when you're viewing your eStatement.

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How do I view disclosure information?

To view the disclosure information, select the "Disclosures" tab under Help and FAQs.

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Can I make a change so my statements will be mailed to me?

You can, but remember that eStatements are more convenient and secure. If you still want to change, select the Member Services tab, click on Statement Delivery Options, choose the option for Print and click Submit. If you select Print, your statements are printed and mailed to you. If you select Electronic, your statements will be available online.

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How do I update my email address?

To change your e-mail address, login to Internet Branch, select Profile and choose Change E-Mail.

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