As a credit union, we have members, not customers. As a not-for-profit cooperative, we are dedicated to providing superior financial value through high returns on deposits and low rates on loans.
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Thank you so much for the great & happy surprise I received on Thursday, Oct. 9th. Your meeting with me at my place of employment was as much fun as being the winner of your Bill Pay contest! I also enjoy the site as it has simplified my busy life these days. I have passed on the promos you sent my way and so many have sent congrats my way also! Thank you.
Virginia was very patient with me and answered every question that I had. She suggested actions for me to follow-up if I were not satisfied with the outcome. She gave me the sense that all the member representatives work together to provide excellent service!
The care and attentiveness from Sylvia was superb. I explained my situation and she not only gave me the different pamphlets to assist me, but empathized by letting me know she had been in the same situation. She went over everything with full detail, including the name of the person I would need to reach. I truly felt like she cared.
Joanie used my name when greeting me, which I appreciated.