How do I enroll in online banking?
Is mobile banking free to use?
Yes. Mobile banking through the HACU mobile banking app with HealthCare Associates Credit Union is free to use. There is no charge to download or use the mobile app.
Standard data or messaging rates from your mobile carrier may apply.
What features are available in the mobile app?
With the mobile app, you can:
- View account balances and transaction history
- Transfer money between your accounts
- Get your credit score
- Pay bills
- Deposit checks using your phone
- Apply for a loan
- Send and receive money with Zelle
- Set up account alerts and notifications
- Manage eStatements and account preferences
- Access card controls
- Access credit card rewards
- Enroll in financial health education
- View eStatements
- Stop payment on a check
- Find branch and ATM locations
How do I deposit checks using mobile deposit?
Using your HACU mobile banking app, simply sign in, choose 'Deposit a check,' select the account, endorse the check with “For Mobile Deposit at HACU,” capture clear photos of the front and back, and submit. Funds typically appear in 1–2 business days. If you don’t see the option or a check is rejected, contact Member Service directly from the app.
Can I pay bills online?
Once enrolled in HACU online banking, you can pay bills through Bill Pay in Online Banking or our mobile app. Simply log in, set up one-time or recurring payments, send payments to companies or individuals, schedule future payments and view payment history. If Bill Pay isn’t visible after you log in, contact the Care Team to have it enabled.
Is online and mobile banking secure?
Yes. We use multifactor authentication and other security controls to protect your personal information and accounts.
What should I do if I forget my login information?
Simply select Forgot Username or Forgot Password on our online banking login page and follow the prompts to verify your identity and reset your access. If you have trouble, contact the Care Team at 800.942.0158 or visit a branch for assistance. For your security, login credentials cannot be recovered without identity verification.
Can I transfer money between accounts or to other members?
Yes. You can automatically transfer money between your own HealthCare Associates Credit Union accounts using online or mobile banking. To send money to other members using online or mobile banking, first contact the Care Team to enable member-to-member transfers in your account.
How do I set up account alerts and notifications?
To set up alerts:
- Sign in to online banking on the website or mobile app
- Go to Settings and Security
- Select Alerts and Notifications
- Choose the accounts you want alerts for
- Select the alert types you want, such as balance updates, transactions, deposits or withdrawals
- Choose how you want to receive alerts, email, text message or in app notifications
Alerts help you stay informed about account activity and can be updated or turned off at any time. If you need help setting up alerts, the Care Team can assist you.
What devices and browsers are supported?
Online and mobile banking with HealthCare Associates Credit Union works best with current, supported browsers and operating systems.
Supported web browsers:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Apple Safari
Always use the most recent version of your browser. Cookies and JavaScript must be enabled.
Supported mobile apps and devices
- iPhone and iPad using the latest supported versions of iOS
- Android phones and tablets using the latest supported versions of Android
- HACU Mobile Banking app from the Apple App Store or Google Play
Using outdated browsers or operating systems may prevent some features from working correctly.
If you experience issues, update your browser or mobile device, or contact our Care Team for assistance.